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Q. How do I return an item?
A. To return an item you must contact Customer Service for prior approval and obtain an RMA number.
All merchandise purchased from Mellodigital.com is sold in its original factory packaging with all contents as supplied to us directly by the manufacturer/distributor. Therefore it can be returned only if in original manufacturer's packaging is in the same condition as sold, with all literature/instructions/documentation and blank warranty cards intact.
Place the manufacturer's box into a shipping carton.
Please do not place stickers or shipping labels on the original manufacturer's package.
For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages
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Q. Which methods of payment can I use to place an order?
A. We accept all major credit cards including, VISA (preferred), Mastercard, Discover, and American Express. Information such as your current billing address and phone number is required in order to avoid any delays in processing your order.
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Q. What are your shipping rates?
A. All shipping rates are calculated based on the items in the shopping cart and shipping destination. All parcels are shipped ground shipping unless an upgrade shipping method is requested
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Q. Is your website secure, and will my personal and credit card information be safe?
A. All on-line ordering is 100% encrypted through SSL. This technology ensures that credit card information transmitted to the site can only be seen by the site, and not by third parties. Our customer's satisfaction has been our priority since 1977.
Transactions on our site require the following personal information, which will not be sold or rented for trade or sale.
Name
E-mail address
Billing and shipping address
Telephone number
Type of credit card you are using
Credit card number and expiration date, or other form of payment
From time to time, we may offer special promotions to our customers. You may opt out of these offers by requesting us to do so via email.
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
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Q. At what point in the order/shipping process does Mellodigital charge my credit card?
A. For in-stock merchandise, your credit card is charged when your order is finalized in our shopping cart (and we plan on it shipping within 24 hours). If your item is on backorder, your credit card is not charged until the item arrives (unless it is a special order).
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Q. Do I have to pay Sales Tax?
A.
We are not required to collect sales tax on deliveries throughout the US, except where we have business locations. If that is the case we will pay the tax for you.
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Q. How can I track my order?
A. Once your shipment leaves our distribution center an email will be sent to you. This email will contain a FedEx or UPS tracking number. You may also find your tracking number by logging into your account. Use this tracking number on the respective carrier's website to track your shipment.
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Q. What are your hours of operation?
A. Mellodigital.com has operators standing by to assist you in any way possible!
They are available:
MON-THURS: 10:00-6:30 EST
FRIDAY: 10:00-5:00
Mellodigital.com can be reached toll free during these hours by dialing 1-866-276-7956. You can also research a product or place an order on our website 24 hours a day-seven days a week!
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Q. How can I place an order?
A. Mellodigital.com offers various options for placing an order, so it can be most convenient to our customers.
- You can order online any time 24 hours a day, 7 days a week. Use our navigation system or search feature (located at the top right of the page) to find the product you're searching for. Our new and improved navigation system allows you to filter your results, helping you find products with ease. Desired products can be added to your shopping cart by clicking on the "Add to Cart" button, continue with secure checkout by following the instructions and filling out your information. Mellodigital.com accepts various forms of payment.
- Feel free to contact us toll free at 1-866-276-7956 and speak to one of our well-informed salesmen who'll be eager to answer questions about our products.
- Mellodigital.com may not be held responsible for any specification/price/feature errors.
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